Frequently Asked Questions

Transportation time varies depending on the destination and whether or not there is a transit point. A direct flight may take several hours, and a transit flight may take 1-2 days. Specific travel times will be provided on an individual basis.

The crate must conform to International Air Transport Association (IATA) regulations. We recommend a sturdy, escape-proof structure, adequate ventilation, absorbent flooring, sufficient space, and designed to accommodate a water supply.

With proper preparation and precautions, your pet can be transported safely, and PetAir offers a plan tailored to the season and condition of your pet, with safety as our top priority.

Additional documents and waiting may be required due to quarantine regulations at the transit point. Direct flights are preferred, but we can also suggest the most appropriate route via via route depending on conditions.

Yes, it is possible. Even if the distance is short, international shipments may require quarantine conditions and documentation preparation.

Animals are subject to separate procedures (animal quarantine and airline regulations) from regular cargo. However, it is possible to coordinate the schedule smoothly by making lump-sum arrangements with the moving company.

Yes. We use oversized IATA standard crates and treat them as cargo. Since each airline has different weight restrictions, please let us know the details and we will let you know if we can accommodate your request and the cost.

Many airlines have restrictions on shorthorns because of their weak respiratory system and especially high risk during the summer months. However, there are cases where this may be possible depending on the season, route, and body condition.

Varies depending on destination, flight type, size and number of animals, etc. For details, please contact us for a free estimate on our official line.

We accept credit card payments and bank transfers.

In principle, cancellations are non-refundable once the contract has been signed. However, we will do our best to change the travel date (additional costs may be incurred). Refunds will be considered in the event of non-performance due to our gross negligence.

Veterinary consultation and vaccines, import permit application, airfare, local quarantine and customs fees, airport storage fees, and local agent fees (if necessary) will be charged separately.

Normally 30 days from issuance. Re-quotation may be required due to fluctuations in exchange rates and fuel surcharges.

We provide comprehensive support by professional staff, documentation and quarantine reservations on your behalf, and local agent arrangements.

Yes, you can complete the entire process online from document upload to quarantine appointment. You can complete everything online from document upload to quarantine reservations.

Yes. We will support you until the completion of your trip to Japan (hospital treatment, etc. will be handled by you).

The rule of thumb is 1.5 months in advance. For countries that require antibody titer testing, further advance is safe.

In principle, we provide overall support, but we will consult with you in certain situations.

We support you to live with peace of mind after your trip by assisting with local quarantine and customs clearance and introducing you to agents.

Yes, we will accommodate as much as possible. Additional costs and restrictions may apply due to quarantine and import requirements.

Our strength lies in our "expert staff from Japan," "country-specific quarantine knowledge," and "local network," differentiating us from our competitors through safety and consistent support.

Refers to a series of documents required for travel, including health certificates, rabies vaccine certificates, import permits, and rabies antibody titer test results.

In many countries, a 15-digit ISO-standard microchip is a requirement for entry into the country.

After confirming the requirements for the destination country, the applicant must be examined by a veterinarian and issued a certificate.

Rabies vaccine is common, but additional vaccines may be required depending on the country and type.

Varies by country and requirement. If a rabies antibody titer test is required, a preparation period of 3-6 months is recommended.

Please have a microchip fitted and registered with an ISO-standard microchip at a veterinary hospital in advance.

In many countries, a health certificate is required within 10 days prior to departure. Vaccines are often required at least 30 days prior to departure, so early preparation is recommended.

Generally, the standard age is after 3-4 months of age. Necessary vaccines and antibody titer tests must have been completed.

Many airlines use the same air conditioning and air pressure control as in the passenger cabin. Please check the regulations of your airline for details.

Prior crate training can alleviate many anxieties. Choose a crate that is large enough for your needs.

Feeding is not allowed. Water bottles may be allowed (please check airline regulations).

Eat sparingly before departure. Consult your veterinarian for use of medications.

Acclimation to a crate, hydration, bringing favorite goods, and seasonal measures are effective.

Rarely stress, poor physical condition, or dehydration will occur. Advance preparation and physical conditioning are important.

Conditionally acceptable on some airlines. Varies according to size, weight, and seating regulations.

Daytime transportation restrictions are necessary in summer (June-September) and freezing measures are necessary in winter (December-February). We minimize risk by utilizing early morning/evening flights and direct flights.

Exclusive insurance against injury, death, delay, or loss in transit can be included (at an additional cost).

Feeding is not allowed. Medications should be taken as directed by your veterinarian. Adequate water beforehand.

Health checks, vaccine record checks, and microchip scans are performed.

Varies from country to country. Quarantine requirements and duration will be confirmed and announced in advance.

In principle, this is handled by the customer, but may be an option after prior consultation.

Normally, you can pick up your cargo at the cargo counter or quarantine station. If you wish, we can arrange for local staff to pick up your cargo on your behalf (for a fee).

Yes, we can provide support from the first 40 days prior to arrival to the required documents. We provide comprehensive support from advance notification 40 days prior to arrival to required documents and local and Japanese quarantine support.

Possible. Restrictions may apply depending on airline and destination regulations, so please consult with us individually for details.

Yes, we can transport multiple animals at the same time. The cost will depend on the number of animals, but may be adjusted to reduce administrative costs by making simultaneous arrangements.40% discount after 2nd dogWe accept orders at

Availability varies greatly from country to country. Ferrets are not allowed in Australia, NZ, and the UK, birds are subject to many restrictions due to the avian influenza outbreak, and rabbits have not yet been conditioned in some countries. Please let us know the species and destination.

Veterinary medical examination and certificate required. Additional conditions or transportation may not be possible due to regulations. In the past, some cases have been safely traveled with IV fluids and advance care.

In principle, no refunds are allowed after the contract is signed. We will accommodate schedule changes as much as possible (additional costs may apply). Refunds will be considered in the event of non-performance due to our gross negligence.

Transportation may be denied due to physical condition or regulations. The final decision is made by the airline and authorities, but we will confirm requirements and consider alternatives in advance.