Frequently Asked Questions

Transportation time depends on the distance to the destination and the presence or absence of a transit point. It may take from a few hours for a direct flight to one or two days for a transit flight. Specific travel times will be provided on an individual basis.

It is recommended that the design conform to International Air Transport Association (IATA) regulations, have a sturdy, escape-proof structure, adequate ventilation, absorbent flooring, sufficient space, and the ability to mount a waterer. It is important to choose one that is appropriate for the size and weight of your pet.

Yes, with proper preparation and measures, transporting pets by air is safe, and at PetAir JPN, we will develop a transportation plan that prioritizes safety by carefully considering the pet's condition and the environment in which it will be transported. We also propose measures to reduce stress during transportation and emergency measures to ensure a safe and worry-free transportation experience.

Costs vary depending on the destination country's regulations, airmail options, and the size, weight, and number of pets. For exact costs, we offer free estimates through our official LINE account.

Credit card payment and bank transfer are available.

Full support by professional staff, complex paperwork and quarantine appointments on your behalf, and customized services according to your pet's characteristics.

Yes, our system is designed so that all necessary documents can be uploaded, application procedures, and quarantine/inspection appointments can be completed online. Customers simply need to prepare the necessary information and documents, and we will take care of the complicated procedures on their behalf.

Yes, it is okay. We will provide consultation, support, documentation, application, permit acquisition, and local agent arrangement until the completion of travel. However, we basically ask our clients to take care of hospital procedures, quarantine inspections, and crate preparation.

Basically, we request that you make a decision on your request approximately one and a half months prior to your departure. We recommend that you consult with us and make your request as early as possible.

Basically, we do not accept partial requests, but we may take on such requests after consultation depending on the circumstances.

A series of documents required when taking a pet abroad, including health certificates, rabies vaccination certificates, import permits, and rabies antibody titer test results.

In many countries, the insertion of a microchip with a 15-digit identification number according to ISO standards is a requirement for entry.

After confirming the requirements of the destination country, you will be examined by a veterinarian and issued a certificate. Early preparation is important.

Rabies vaccine is common, and other vaccines may be required for certain types of dogs and cats. It is important to check the entry requirements of the destination country.

Airplane cargo spaces are temperature-controlled and air pressure-controlled to ensure the safety of pets. On most airlines, the cargo space for pets is subject to the same air conditioning system as the cabin, and appropriate temperature and humidity are maintained. However, detailed conditions vary from airline to airline, so it is recommended to check in advance.

Pre-training is recommended so that your pet becomes accustomed to spending extended periods of time in the crate. Getting your pet accustomed to the crate before the day of transport will reduce stress. It is also important to select an appropriately sized crate and prepare your pet for a comfortable stay.

Although it varies from airline to airline, feeding is generally not allowed during transportation. Therefore, it is generally recommended to feed your pet at least several hours before boarding the plane. However, water bottles may be attached to the crate. Be sure to check the airline's regulations before transportation.

Food should be consumed sparingly prior to boarding and medications should be discussed with your veterinarian. Hydration is important, but care should be taken not to overfeed.

Acclimation to the carrying case, proper hydration, the accompaniment of favorite toys, and seasonal measures are effective.

Major problems are rare, but may include stress, poor health, and dehydration. Proper preparation and countermeasures are important.

Possible. Some airlines may have restrictions. Please contact our official LINE account for details.

Health status will be checked, vaccination records will be verified, and microchips will be scanned.

The quarantine period varies depending on the destination country. It is important to check the quarantine requirements of your destination country in advance.

In principle, customers are responsible for doing this themselves, but it may be accepted as an option upon prior consultation.

It is possible. However, restrictions may apply depending on airline and destination regulations. Please consult with us individually for details.

Yes, they are supported. However, there may be special requirements or restrictions depending on the type. Please consult with us individually for details.

Older pets are more susceptible to stress and environmental changes during transportation, so the following points should be considered
Before departure, the animal should undergo a medical examination by a veterinarian to ensure that it is in good condition for transportation.
Place non-slip mats or cushions inside the crate to reduce stress on joints.
If long transportation times are burdensome, optimize routes by choosing direct flights, etc.
Make them accustomed to the crate in advance and take measures to reduce stress.