Anxiety about traveling,
Answers that can be verified.

When it comes to international travel for dogs and cats, we’ll handle all your preparations right up until the day of departure. We’ll create a schedule working backward from the departure date and handle everything from making appointments and contacting the Animal Quarantine Service to arranging airline bookings and communicating in English with overseas agents. All you need to do is follow the schedule. Qualified professionals will handle the preparation and submission of quarantine documents.

The actual transport of the pet on the flight is handled by the airline—which is experienced in transporting pets—either as carry-on baggage or cargo. Our role is to handle the preparations leading up to the flight and the procedures on the day of travel. If the pet travels as carry-on baggage, it will be on the same flight as the owner; if it travels as cargo, our local partner will pick it up at the airport upon arrival and deliver it to you.

We primarily focus on dogs and cats. Whether ferrets, rabbits, birds, reptiles, and other animals can be transported depends on the regulations of your destination and the airline’s policies. If you’d like to bring a pet with you, please contact us for a free consultation first.

Yes, we serve clients nationwide. While our headquarters is located in Minami-Ikebukuro, Tokyo, the entire process—from the initial consultation to departure—is handled entirely online, so your location is not an issue. While different staff members will handle the process from the initial consultation through signing the contract and the post-contract procedures, there will be no gaps in information during the handoff, and you will have a single point of contact throughout. Whether we can accompany you to the Animal Quarantine Station for departure quarantine varies by region, so please consult with us separately regarding that specific point.

Yes, we also handle return flights. We’ll assist you every step of the way—from local veterinary clinics and departure procedures to entry quarantine upon arrival in Japan. Our native English-speaking staff, who are originally from the U.S., will handle all communication with overseas parties, so you can rest assured there will be no language barriers.

It depends on how far along you are in the process. We’ll review the inspections you’ve already completed and the documents you’ve prepared to determine which parts can be used as is and which parts would be safer to revise. In some cases, we may recommend starting over. Please let us know your current progress during a free consultation.

Costs vary significantly depending on the destination, the size of the animal, the time of year, and the required examinations. The approximate price ranges for each package are as follows:Pricing PageAs noted on our website, the exact total amount varies depending on these conditions, so we provide an estimate after discussing your situation with you. Both consultations and estimates are free of charge.

Generally, payment is made in two installments: an initial deposit upon signing the contract and the balance after your trip. For corporate requests or when bringing multiple pets at once, we can arrange installment payments upon consultation.

Yes, you can cancel at any time. Depending on your progress, a cancellation fee may apply; the details will be outlined in the contract. Please note that we cannot refund any out-of-pocket expenses that have already been paid, such as veterinary fees, antibody test fees, and application fees.

As long as the total cost remains within the scope of the quote provided at the time of booking, we will not add any additional charges without notifying you. However, in the event of unavoidable circumstances as defined in our Terms of Service—such as changes to your destination or travel dates, increased testing or documentation requirements due to changes in destination regulations, or significant exchange rate fluctuations—we will consult with you on a case-by-case basis and provide a revised quote.

Yes, we offer volume discounts based on the number of pets. In addition, we offer discounts for early bookings and for repeat customers. The discount amount varies depending on the conditions, so we’ll explain the details during your free consultation.

We primarily accept bank transfers and have accounts with Sumishin SBI Net Bank and GMO Aozora Net Bank. If you’d like to use another payment method, please let us know during your free consultation.

It depends largely on your destination. For countries like Australia, New Zealand, and the United Kingdom, which require antibody testing, it’s not uncommon for the process to take 180 days or more. Even for other countries, it’s generally advisable to plan for at least three months. It never hurts to start early, so once you’ve decided on your destination, we’ll first provide a general overview of the process during a free consultation (we’ll provide a detailed schedule after you sign the contract).

Depending on your destination, we may still be able to make it in time. For certain destinations in Asia—such as Singapore, Hong Kong, and Malaysia—as well as some states in the U.S., we may be able to proceed even with relatively short notice. Please let us know the details of your urgent situation first. We’ll work with you to figure out how to make it happen. If you already have a set departure date,By phone (03-4500-5308)-ist (used after a noun indicating someone's occupation, pursuits, disposition, etc.)FormPlease let us know if that's the case. We'll make it a priority to look into it.

It is required in many countries. Even if your child already has one, it may need to be replaced depending on compliance with international standards (ISO 11784/11785) or the date it was fitted. We will make a decision based on your child’s situation and destination.

You can get vaccines and basic checkups at your regular vet’s office. However, there are some tests—such as the rabies antibody test—that only a limited number of clinics can perform. In such cases, we’ll refer you to a clinic that can perform the test.

Depending on your destination, you can generally expect to visit 2 to 6 times. Think of it as making a trip for each milestone: vaccination, blood draw for antibody testing, health checkup, and pre-departure medical exam. We’ll note which hospital to visit in which week on the schedule we’ll provide after you sign the contract, so you won’t need to keep checking your calendar yourself.

There is no upper age limit. However, depending on your pet’s physical condition, a veterinarian may determine that it is safer to postpone the procedure. Before signing the contract, please show us the results of your pet’s health checkup so we can review the veterinarian’s assessment and work with you to determine a plan that is appropriate for your pet.

You’ll need a carrier that meets IATA (International Air Transport Association) standards—one that’s secure enough to prevent your pet from escaping and allows for proper ventilation. If you choose the wrong size, you may be denied boarding on the day of your flight. After you sign the contract, we’ll recommend a carrier that fits your pet’s size.

On the day of departure, the process involves undergoing an exit inspection at the Animal Quarantine Station to receive your certificate, checking in at the airport, and boarding your flight. To help you avoid getting lost in the morning, we’ll provide you with a flowchart summarizing “what to do, where, and at what time” on a single sheet by the day before. If necessary, a staff member will accompany you that morning.

It’s okay if you don’t speak English. We have native English-speaking staff from the U.S. and are in contact with local agents. If you run into any trouble after you arrive, just contact us via LINE or email—you can write in Japanese. We’ll handle all English communication with the local agents on your behalf.

In that case, we will arrange for transport via cargo. We use the airline’s pet cargo service and, upon request, can also arrange for a local agent to pick up your pet at the airport and deliver it to your destination (subject to the country or region). Since you won’t be there, it’s even more important than usual to get your pet used to the crate and monitor its health before departure.

Our basic service covers everything up until you receive the arrival confirmation notification stating, “We’ve arrived safely.” We’re happy to discuss additional services, such as finding a local veterinary clinic or handling pet-related procedures in your new location. Please feel free to reach out again once you’ve settled in.

Yes, we can accommodate that. We handle pet travel arrangements for the families of expatriates, as well as consolidated arrangements for multiple pets on behalf of corporations. To reduce the burden on your accounting department, we will serve as the single point of contact for payments (cost categories and payment methods will be specified at the time of contract). For more details,Corporate & VIP Pagefor more information.

Yes, for corporate and VIP clients, we can arrange charter flights through our partner air charter companies. For more details,Corporate & VIP Page, or we can discuss this in a one-on-one consultation.

Yes, we offer personalized support in a discreet manner. After signing a non-disclosure agreement (NDA), a dedicated manager will serve as your point of contact to handle the process, and we will refrain from making any public announcements. We will tailor our approach to accommodate your specific circumstances and needs.

Whether you’ll make it in time depends on your destination and how far along you are in the process. “My assignment was decided at the last minute,” “My start date can’t be changed”—that’s exactly when we’ll map out the fastest route. First, please tell us about your urgent situation during a free consultation.