50 Frequently Asked Questions
About Pet International Travel

The time required varies greatly by destination. Some cases call for several months or more of preparation, so please reach out as soon as you know your destination and approximate travel window.

Yes. If you know your candidate countries and rough timeframe, we can start by mapping out what needs to be confirmed and how long preparation is likely to take.

Yes. Basic meetings and progress updates can be handled online. For anything requiring in-person support or travel, we'll advise you individually based on your location and needs.

Start by sending us your departure and destination countries, preferred date, and your pet's details. We'll let you know whether the timeline is feasible after checking quarantine requirements, tests, and airline availability.

It depends on the country, animal species, vaccination history, testing, and transit points. Some cases move forward in a few weeks while others take several months or more, so we don't quote a one-size-fits-all timeline.

Open our official LINE account and book through 'Reserve an Online Consultation' in the rich menu. You can also send general inquiries through our official LINE.

Please tell us your departure and destination countries, approximate timing, your dog's or cat's breed, age, and how many pets are traveling, plus any flights or tests already arranged. There's no need to send sensitive information like passport numbers at the first consultation.

You can consult about travel from Japan to overseas, from overseas to Japan, and round trips. Whether we can assist depends on the animal species, countries, timing, and airline conditions, which we confirm case by case.

PetAir does not prepare or file documents submitted to government offices. Where administrative procedures or legal judgment are required, we refer you to licensed professionals such as certified administrative scriveners, and we clearly define our scope of support for each case.

Yes. We can help you organize the required information and the steps involved. Where work falling under licensed administrative scrivener services is needed, such as preparing and filing application data, we refer you to qualified professionals.

A dedicated coordinator handles your consultations and keeps things moving with PetAir, but we may ask you to handle certain confirmations, bookings, or clinic visits with airlines and veterinary clinics yourself. We'll tell you in advance who handles what.

We'll review your situation and the scope you'd like covered. Where responsibilities are divided, we clarify the roles of PetAir, you, and any professionals or partners before you sign a contract.

Consultations and information sharing can proceed online, but some steps — veterinary exams, obtaining original documents, airport procedures — cannot be completed online alone.

Yes. We also handle corporate inquiries, such as pet travel for expatriate employees and their families. We'll confirm the number of cases, timing, and your internal billing requirements, then advise on how to proceed.

Yes. The initial consultation and quote are free. After reviewing your requirements, we present our support fees and expected out-of-pocket costs before any contract is signed.

Beyond our support fee, out-of-pocket costs may include tests, vaccines, and certificates, airfare, crates, quarantine, veterinary clinics, and local partners. We lay it all out in your individual quote.

We prepare your quote after confirming the departure and destination countries, animal species and size, number of pets, preferred timing, and any required tests or local support. Items that may change later, such as airfare or exchange rates, are clearly flagged as such.

We accept credit cards and bank transfers. Please check payment timing and applicable conditions along with your quote and contract details.

Discounts may be available depending on your circumstances. Please check which base fees qualify, whether discounts can be combined, and the applicable conditions on our pricing page and in your individual quote.

Change and cancellation fees vary depending on your contract and how far arrangements have progressed. Please review the contract terms before applying. Airline and partner policies may also apply separately.

Yes. They vary by departure country, destination country, animal species, transit points, and travel timing. We work from the latest information published by each country's authorities, Japan's Animal Quarantine Service (MAFF), and your airline.

We may review health certificates, vaccination records, test results, and import/export permits or notifications. Note that the exact names, formats, and issuance timing differ by country.

Many countries and regions include a microchip among their requirements, but the standard, implantation timing, and sequencing with vaccinations can differ. Please confirm your destination's latest requirements before any procedure at the vet clinic.

The required number of doses, validity period, and timing vary by country or region and by your pet's vaccination history. Don't proceed on your own judgment — check the latest requirements with your destination's authorities and the Animal Quarantine Service.

Whether it's required, the blood draw timing, designated laboratories, and waiting periods all depend on your destination. When the test is needed, preparation can take considerably longer, so checking early is essential.

After confirming your destination's requirements, your pet is examined by a veterinarian who issues the certificate. A designated format, government endorsement, or issuance deadline may apply.

Its meaning differs by country and region. It can refer to an official document under a system like the EU's, or serve as an informal name for the full set of required documents, so we confirm which documents and conditions are valid for your destination.

For Japan, check the Animal Quarantine Service (MAFF); for the destination side, the destination country's government agencies and embassies; and for transport conditions, your airline's official information. Regulations are subject to change.

It depends on the airline, route, your pet's size and species, and national regulations. We confirm case by case whether your pet travels in the cabin, as checked baggage, or as cargo.

Beyond flight time, add time for airport check-in, connections, quarantine, and handover. Whether the flight is nonstop or has connections also makes a big difference.

You'll need to check the transit point's regulations, connection times, how pets are handled, additional documents, and seasonal restrictions. We compare the burden and conditions across the feasible routes.

In line with standards adopted by airlines such as the IATA Live Animals Regulations, the crate must give your pet room to stand naturally, turn around, and lie down, with adequate ventilation and strength. Ultimately, please confirm your airline's approval requirements.

It may be possible, but there are limits on crate dimensions, total weight, aircraft capacity, and airport facilities. We check feasibility based on breed, weight, height, length, and your preferred route.

How water dispensers and food are handled depends on the airline, route, and travel time. For pre-departure feeding and any medication, follow the guidance of your regular veterinarian and the airline.

Depending on temperatures and the breed of dog or cat, airlines may restrict acceptance hours or periods. We check temperatures at the departure, transit, and arrival points along with the latest conditions of carriage.

Because a living animal is traveling, we cannot uniformly guarantee safety or that transport will be possible. We review health status, temperatures, routes, and airline conditions, and explore options that keep the strain of travel as low as possible.

Given the strain on their breathing, snub-nosed breeds face carriage restrictions depending on the airline and season. We assess the breed, health status, temperatures, and route, then decide together with the judgment of the veterinarian and airline.

Travel may not be possible depending on health status, stage of pregnancy, and airline rules. Start by consulting your regular veterinarian, then confirm any medical certificates or conditions the airline requires.

The minimum age depends on the destination country's entry requirements, vaccination and testing timing, and airline rules. Rather than judging by age alone, we map out the schedule from birth on a case-by-case basis.

It helps to acclimate your pet to a suitable crate early on, practicing in a calm environment close to their everyday routine. For food, hydration, and health management, follow your veterinarian's advice.

Never use them on your own judgment. Always consult a veterinarian about any medication and check your airline's rules as well. Use may be restricted during air transport.

Yes. We confirm the preparations needed in your departure country and Japan's animal quarantine requirements, then work backward from your planned return date to map out each step.

Depending on the animal species and departure region, advance notification, applications, or waiting periods may be required. Check the latest guidance from the Animal Quarantine Service (MAFF) and allow plenty of time to prepare.

Quarantine time and whether detention applies depend on whether the required certificates and conditions are met. Please check the Animal Quarantine Service's latest requirements based on your departure country, animal species, and preparation status.

Pickup locations and procedures differ for in-cabin, checked baggage, and cargo. Follow the guidance of your airline, the airport, and quarantine and customs staff.

Quarantine and customs procedures are carried out under each country's laws by the authorities or licensed professionals and operators. PetAir organizes the required information and keeps things on track, referring you to professionals and partners as needed.

It may be possible. We check the number of pets, species, number of crates, and any airline or destination-country limits, then confirm case by case whether they can be loaded on the same flight.

Regulations vary greatly depending on the combination of species and country. Let us know the species, departure country, destination country, and preferred timing, and we'll confirm whether we can assist.

Yes. Depending on health status, temperatures, aircraft, documents, and national regulations, an airline or the authorities may decline carriage or entry. The final decision rests with the airline and the authorities.

Pets require quarantine and air transport procedures separate from ordinary household shipments. We can look at aligning the schedules, but the transport contracts and procedures are handled separately.