Founder & CEO
Kohei Shingu
Kohei Niimiya
Japanese and English
I am responsible for planning the entire trip and handling corporate matters. I develop a manageable plan that takes into account both family circumstances and travel requirements.
MEET THE TEAM
Anxiety about traveling is,
A representative you can meet in person.
Those who provide advice, those who verify information, and those who facilitate the process. By clearly defining roles, we work as a team to ensure a smooth trip.
THE PEOPLE BEHIND YOUR JOURNEY
Being able to see who is in charge is also,
I think it’s part of what gives us peace of mind.
While clearly designating who is responsible for handling inquiries regarding PetAir, we do not centralize decision-making or verification in the hands of a single person. Team members with the necessary expertise and external stakeholders collaborate within their respective areas of responsibility.
Head of Sales and Coordination
Risako Seto
SETO Risako
Japanese and English / Pet Nurse
I handle everything from initial consultations to coordinating with various parties. Drawing on my knowledge of veterinary medicine, I help pet owners turn their concerns into specific points to address.
Customer Success Lead
Kohei Kageyama
Kohei KAGEYAMA
Japanese (language)
I’m responsible for managing the process after the contract is signed and providing ongoing support. I organize information and schedules so you’ll know what needs to be done next.
International and Regulatory Compliance
Beehill-Kaesep.
Vigil Kazup
English and Japanese
I am responsible for coordinating country-specific requirements and communication in English. I work closely with overseas partners to confirm details and share country-specific preparation tasks with the team.
CLEAR RESPONSIBILITIES
If you need assistance with preparing documents, filing applications, or making legal decisions,
Here is information on how to consult with a licensed professional.
PetAirJPN is responsible for organizing travel information and managing the overall process. If consultation with a certified administrative scrivener or similar professional is necessary, we will refer you to them and clearly define on a case-by-case basis who to engage and their scope of responsibility.
START WITH A CONVERSATION
Once you've decided on your destination,
Next, let's look at the outlook for preparations.
The best way to contact us is through our official LINE account. To schedule an online consultation, please select “Schedule an Online Consultation” from the Rich Menu.
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