Even important information,
We will take good care of it.

1. Personal Information Collected

In connection with the provision of this service and our free consultations and quotes, we may collect the following information.

• Your name, contact information (phone number, email address, and account information for LINE, WhatsApp, etc.), and address
• Information about the pet traveling with you (type, breed, age, microchip number, vaccination history, health status, etc.)
• Information regarding your travel plans, such as the country or region you plan to visit, the scheduled travel dates, the purpose of your trip, and your family composition
• Information Regarding Quotes, Contracts, and Payments
• Information we receive through our contact form, email, phone, LINE, WhatsApp, and other channels
• Information regarding the use of our website (cookies, access logs, etc.; details are provided in Section 8)

2. Purpose of Use

We will use the personal information we collect solely for the following purposes.

• Free consultations and quotes, as well as proposals for travel preparation schedules
• Provision of this service (planning and managing travel preparations; coordinating appointments with and liaising with the Animal Quarantine Office; communicating with overseas parties; etc.)
• Handling necessary communication and coordination with partner administrative scrivener offices, airlines, local agents, veterinary clinics, and other relevant parties responsible for preparing and submitting documents
• Administrative tasks related to contract, payment, and billing management, as well as payments to partners
• Responding to Customer Inquiries and Requests
• To improve the quality of this service and to provide updates and announcements
• Compliance with laws and regulations, and other tasks related to the above

3. provision to third parties

Except in the following cases, we will not disclose personal information to third parties without first obtaining the customer’s consent.

• When required by law
• When it is necessary to protect human life, physical safety, or property, and it is difficult to obtain the customer’s consent
• When the sharing of information is required by law or the regulations of the destination country in connection with procedures involving the authorities or quarantine agencies of that country

4. Information Sharing with Contractors and Partners

We may provide personal information to the following contractors and partners to the extent necessary for the provision of this service. In all such cases, the information provided will be limited to what is necessary for the performance of the relevant tasks, and we will require these contractors and partners to manage the information appropriately.

• Affiliated Administrative Scrivener Office: The preparation and submission of quarantine documents will be handled by an administrative scrivener’s office with which we have a business partnership. We will forward the organized information to that office. The agency relationship between you and the partner administrative scrivener’s office will be clearly outlined in our contract.
• Airlines and Shipping Companies: We provide the information needed to book and arrange air travel.
• Local Agents and Overseas Partners: We will provide information to the extent necessary for procedures at your destination, based on your consent or applicable laws and regulations.
• Businesses providing payment and account management services, etc.: We process information necessary for handling payments and billing.

5. Safety Management Measures

We will take necessary and appropriate measures to prevent the leakage, loss, or damage of the personal information we handle, and to ensure its security. We will restrict access to personal information to authorized personnel, establish an internal management system for its handling, and require our contractors and business partners to implement the necessary management measures as well.

6. Requests for Disclosure, Correction, Suspension of Use, etc.

You may request that we disclose, correct, supplement, delete, suspend the use of, or stop providing to third parties your personal information held by our company. Upon receiving such a request, we will verify your identity and respond without delay in accordance with applicable laws and regulations. To initiate this process, please contact us through the inquiry form at the bottom of this page.

7. Retention Period for Personal Information

We retain personal information only for the period necessary to achieve the purposes of use and for the period prescribed by law, and we will delete or dispose of personal information in an appropriate manner once it is no longer necessary to retain it.

8. About Cookies and Web Analytics

Our website may use cookies and web analytics tools to track website usage and improve our services. The information collected through these tools includes browser type, pages viewed, and access dates and times; however, this information does not, by itself, identify any specific individual. You can refuse to accept cookies by adjusting your browser settings. However, please note that doing so may prevent you from using some features of our website.

9. Changes to This Policy

We may revise this policy in response to changes in laws and regulations or changes to our services. The revised policy will take effect as of the date it is posted on our website.