Consumer-Oriented Self-Declaration

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Last Updated: August 1, 2026

1. corporate philosophy

PetAir Co., Ltd. (PetAirJPN), guided by its vision of “eliminating borders for pets,” is committed to helping pets and their families travel safely and comfortably around the world and start their new lives with peace of mind.
We promote consumer-oriented management, placing the safety and comfort of pets as our top priority. This means that we listen to the voices of our consumers, "pets and their families," and enhance social value through co-creation.

2. action policy

Listening to and making the most of everyone's voice

• • We will incorporate customer feedback into service improvements to increase transparency and reliability regarding pet transportation.
  • We will establish a system to widely receive customer feedback through our official website and SNS.

Working for the future and the next generation

• • We will study and implement sustainable methods to reduce the environmental impact of pet transportation.
  • Strengthen our commitment to animal welfare and the achievement of the SDGs (Sustainable Development Goals).

Compliance with Laws and Regulations / Strengthening Corporate Governance

• • Strictly adhere to domestic and international animal transport regulations to ensure a high level of compliance.
  • Regular third-party audits are conducted to ensure fair management.

3. planned activities

• To provide customers with peace of mind, a system will be introduced to track the status of pets in transit in real time.
• We will strive to improve the quality of our services by providing regular opportunities for employees to learn the latest information on animal welfare and transportation regulations in our employee training programs.
• To contribute to the development of the pet transportation industry as a whole, we will strengthen our ties with international industry associations.

4. follow-up implementation

We will maintain transparency to consumers by disclosing the status of implementation and results of our declarations on our website every year. We will also reflect consumer opinions to make further improvements.

December 6, 2024
PetAir Co., Ltd. (PetAirJPN)
Kohei Shingu, President and Representative Director