Contact us & book an online meeting
Official LINE
For general questions, just send us a message. To book an online meeting, tap "Book an Online Meeting" in the rich menu.
Open our official LINE ↗
CONTACT
Not sure where to start?
That's perfectly okay.
The smoothest way to reach us is via our official LINE account. You can book an online meeting right from the rich menu.
LINE FIRST
Start with our official LINE account —
feel free to reach out.
If you'd like an online meeting, you can book one directly from the rich menu in our official LINE account.
If you can't use LINE
Contact Form
Use this option if you can't use LINE or prefer to send us the details in writing.
Go to the form ↗Living overseas or prefer English?
We also welcome inquiries from outside Japan and messages in English.
Contact us on WhatsApp ↗Prefer to talk it through first?
Phone
Hours: 9:00–20:00. If we are assisting another customer, we may need to return your call.
03-4500-5308 ↗HELPFUL, NOT REQUIRED
Whatever you know so far —
just these four things.
- 01
Departure country and destination country
- 02
Approximate travel dates
- 03
Dog or cat breed, age, and number of pets
- 04
Any flights or tests already arranged
You're welcome to reach out even if nothing is decided yet. Please don't send sensitive information that isn't needed for an initial consultation, such as passport numbers or personal ID documents.
GENERAL INQUIRY
For those who can't use LINE
Contact Form
For most inquiries, we recommend our official LINE account — replies are faster and it's easier to keep track of your situation. If you can't use LINE, please use this form.
Online meetings can be booked through our official LINE account. Open our official LINE and select "Book an Online Meeting" from the rich menu.Open our official LINE →
- 01Enter what you knowTell us your destination, timing, and your pet's details.
- 02We review your inquiryWe go over your request and check whether any additional information is needed.
- 03We get back to youWe'll reach out to the contact details you provided, in the order inquiries are received.
No LINE? No problemFree consultations & quotesNo sensitive info needed to start
ONLINE MEETING
Book your online meeting,
via our official LINE.
Open our official LINE and book from “Book an Online Consultation” in the rich menu.
Book a Consultation on Official LINE
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