Consultation on the official LINE
FROM PLANNING TO ARRIVAL
Since we’re dealing with the transfer of a precious life, we won’t rush it or leave anything unclear.
I will organize the quarantine, documentation, and airline requirements by working backward from the departure date.
Operated by: PetAir Co., Ltd. / 03-4500-5308 (9:00 a.m.–8:00 p.m.)
OUR PROMISE
Traveling abroad involves a lot of research and many people to contact. PetAirJPN helps you organize your information and itinerary, ensuring that pet owners can proceed without any confusion.
PEACE OF MIND, BY DESIGN
Peace of mind doesn’t come from kind words alone. We clearly define who will verify things, the scope of their responsibilities, and the next steps.
A dedicated representative will handle your inquiries regarding PetAir. For communications with airlines, veterinary clinics, and other parties, we will inform you of the appropriate point of contact based on the nature of your inquiry.
PetAir will organize the necessary information and, if you need to prepare and submit documents to government agencies or make legal decisions, we will refer you to a qualified professional, such as a certified administrative scrivener.
We will organize the publicly available information and specific conditions—which vary depending on the destination, travel dates, animal species, and airline—as of the time of each check.
* This does not guarantee the safety of transport or admission into the country. We will proceed based on publicly available information and specific conditions from the relevant authorities, animal quarantine offices, and airlines as of the time of confirmation. We may ask you to contact the airline, veterinary clinic, or other relevant parties.
HOW IT WORKS
Please contact us via our official LINE account. You can schedule an online consultation through the Rich Menu.
It's okay if you haven't booked your flight yet. We'll ask you about your destination, travel dates, and your pet's situation.
We will organize the details regarding quarantine, inspections, documentation, and airline requirements, and provide you with an overview of what to expect as you prepare.
After you sign the contract, a dedicated representative will be assigned to handle your inquiries and provide guidance on the process, explaining the steps leading up to your departure and the items to confirm on the day of travel.
SUPPORT
OUTBOUND
We provide support for preparing your dogs and cats for travel in connection with overseas assignments, relocation, or study abroad.
Learn More →RETURN
In accordance with Japan’s animal quarantine regulations, we’ll outline the necessary preparations, working backward from your return date.
Learn More →ROUND TRIP
We'll put together a realistic schedule that takes into account the requirements for both departure and return.
Learn More →
A FAMILY'S JOURNEY
"When it comes to the complexities of moving with pets,
"There's no way I could have done it alone."
We are publishing excerpts from messages for which we have received permission from our customers, keeping them in their original form.
View Customer Reviews →This varies greatly depending on your destination. Since some trips may require several months or more of preparation, please contact us as soon as possible once your plans are finalized.
That's fine. Once we know the candidate countries and the approximate timeframe, we can work out a plan based on the estimated preparation period.
PetAir does not prepare or submit documents to government agencies. If necessary, we will refer you to a qualified professional, such as an administrative scrivener, and clearly define on a case-by-case basis who you should hire and the scope of their responsibilities.
Yes. I will confirm the requirements with the Japanese Animal Quarantine Service and the authorities in the country of departure, and organize my preparations working backward from my return date.
The decision depends on the pet’s health, the season, the flight route, and the airline’s regulations. We will evaluate each case individually, taking into account the advice of your regular veterinarian and the airline’s policies.
Please open our official LINE account and make a reservation by selecting "Schedule an Online Consultation" from the Rich Menu.
START WITH A CONVERSATION
The best way to contact us is through our official LINE account. To schedule an online consultation, please select “Schedule an Online Consultation” from the Rich Menu.
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