We imported 4 beloved cats from Switzerland to Japan.

It was my first experience of transporting animals from a foreign country and I was full of anxiety.　Moreover, I returned home earlier than the cat... The coordination between the Swiss animal transport company and PetAir JPN was excellent!

PetAir JPN was very helpful and always answered even my smallest questions. PetAir JPN was able to handle all the procedures and paperwork involved in shipping animals from abroad to Japan, and they did it quickly and completely, making the process at Narita very smooth.

I could not have done it alone. The four cats are living in Japan in good health.　PetAir JPN is a wonderful company that really thinks about the feelings of the owners and the animals, and I thank PetAir JPN from the bottom of my heart!

Our comments

Thank you very much for choosing PetAir JPN. We are sincerely happy that we were able to safely welcome your four precious beloved cats from Switzerland to Japan.

We understand that you were anxious about transporting your pet overseas for the first time, and we hope that our staff's response has eased your anxiety, if only a little. We believe that it is our important mission to answer even the smallest questions in the complicated international shipping process.

In this case in particular, the customer had to return home first, but we were able to ensure safe and reliable transportation thanks to close cooperation with our local partner company. The fact that the import procedures at Narita went smoothly was also a result of our careful preparation and documentation in advance.

Above all, it is our greatest pleasure to hear that our four beloved cats are enjoying their new lives in Japan in good health.

We will continue to provide the highest quality service to our pets and their owners. Again, thank you very much for your heartwarming words.