Terms of Service

These Terms of Service (hereinafter referred to as "these Terms") set forth the conditions of use of "PetAirJPN" (hereinafter referred to as the "Service"), a pet export and import support service provided by PetAir Co., Ltd. (hereinafter referred to as the "Company"), as well as the rights and obligations between the Company and its users. Anyone using the Service (hereinafter referred to as a "User") must agree to these Terms before doing so. If you do not agree to these Terms, you may not use the Service.

Established: January 1, 2025 / Last revised: July 10, 2026

Article 1 (Purpose)

The purpose of these Terms is to clearly define the conditions for use of the Service and the rights and obligations between the Company and Users. Users shall comply in good faith with the provisions of these Terms when using the Service.

Article 2 (Definitions)

The principal terms used in these Terms have the following meanings.

1. "User": an individual or corporation that has entered into a Service Agreement with the Company pursuant to Article 3.
2. "Service Agreement": the agreement concerning use of the Service entered into between the Company and a User.
3. "Company Website": the website operated by the Company (https://petair.jp/).
4. "Partner Administrative Scrivener": an administrative scrivener (gyoseishoshi) or administrative scrivener corporation in a business partnership with the Company that is directly engaged by Users to perform procedures — such as NACCS filings — that, under the Administrative Scrivener Act, may be performed as a business only by administrative scriveners.
5. "NACCS": among the import/export and port-related information processing systems operated by Nippon Automated Cargo and Port Consolidated System, Inc., the portion relating to animal quarantine operations under the jurisdiction of the Animal Quarantine Service of the Ministry of Agriculture, Forestry and Fisheries (Animal Quarantine NACCS).
6. "Power of Attorney": a document (including electromagnetic records) in which a User delegates procedures such as NACCS Filings to the Partner Administrative Scrivener.
7. "Service Fees": regardless of how they are labeled, the fees the Company states in a quotation or other document (including electromagnetic records) as consideration for the Service (including export preparation support fees).
8. "Anti-Social Forces": organized crime groups, members of organized crime groups, quasi-members of organized crime groups, corporate racketeers, groups engaging in criminal activities under the pretext of social campaigns, crime groups specialized in intellectual crimes, and other persons equivalent thereto.
9. "Laws and Regulations": laws, cabinet orders, ministerial ordinances, rules, ordinances, guidelines, court judgments, administrative dispositions, and all other regulations having binding force.
10. "Personal Information": information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act").

Article 3 (Application for the Service and Formation of the Agreement)

1. A person wishing to use the Service (hereinafter referred to as an "Applicant") shall apply for the Service by agreeing to these Terms, entering and submitting the registration information specified by the Company in the Company's designated application form (including forms on the Company's official LINE account), and paying (settling) the Service Fees set forth in Article 6.
2. The Service Agreement is formed when the Company confirms the application and payment described in the preceding paragraph and accepts the application.
3. If the Applicant is a corporation, the person submitting the application represents and warrants that they have due authority to agree to these Terms and submit the application on behalf of that corporation.
4. The Company may decline an application in any of the following cases and is under no obligation to disclose its reasons: (1) the registration information provided contains falsehoods, errors, or omissions; (2) the Applicant falls under, or has previously fallen under, Anti-Social Forces, or the Company reasonably determines that the Applicant has ties to such forces; (3) the Applicant has previously been refused use of the Company's services or had such use revoked; (4) the Company reasonably determines that the intended use of the Service is unlawful or inappropriate; (5) the Applicant is a minor, an adult ward, a person under curatorship, or a person under assistance and has not obtained the required consent of a legal representative or equivalent; (6) the Company otherwise reasonably determines that the application is not appropriate.
5. If the Company does not accept an application and has already received any payment, the Company will promptly refund the full amount to the User.

Article 4 (Provision of the Service and Relationship with the Partner Administrative Scrivener)

1. The Company is not a licensed administrative scrivener and does not itself perform, as a business, the preparation and submission of documents to government agencies or other procedures that, under the Administrative Scrivener Act, may be performed as a business only by administrative scriveners (hereinafter referred to as "Statutory Administrative Scrivener Work").
2. Among the series of procedures included in the Service, filings with NACCS or other government agencies that constitute Statutory Administrative Scrivener Work (hereinafter referred to as "NACCS Filings") are performed by the Partner Administrative Scrivener under direct engagement by the User.
3. Pursuant to the preceding paragraph, the User shall provide the Partner Administrative Scrivener with the power of attorney required for NACCS Filings, and the delegation relationship is formed directly between the User and the Partner Administrative Scrivener. The Company is not a party to that delegation agreement and bears no responsibility as a mandatary with respect to NACCS Filings.
4. The animals covered by the Service are dogs and cats. We do not currently handle other animals.
5. The Company, based on the User's engagement, handles all liaison and practical work relating to the Service other than NACCS Filings. Specifically, the Company provides: guidance on veterinary procedures required by the destination country's import requirements; guidance and support for obtaining various English-language certificates; collection and organization of the information and materials needed for NACCS Filings, referral of them to the Partner Administrative Scrivener, and related coordination; administrative communication and scheduling support for export inspection reservations with the Animal Quarantine Service; arrangement of local agents and support for communication with destination-country government agencies and similar bodies (where the User consents); support with procedures for obtaining the destination country's import permit; booking the pet's flight (including cargo transport); and support for preparing other documents and administrative procedures required for export and import.
6. The Company may provide personal information and related materials received from the User in the course of providing the Service to the Partner Administrative Scrivener to the extent necessary to carry out NACCS Filings, and the User consents to this in advance. The handling of personal information by the Partner Administrative Scrivener is governed by the Administrative Scrivener Act, the Personal Information Protection Act, other applicable laws and regulations, and the Partner Administrative Scrivener's own policies.

Article 5 (Matters Outside the Scope of the Service and User Responsibilities)

1. The following tasks and procedures are outside the scope of the Service and shall be handled by the User: (1) veterinary procedures at an animal hospital (microchip implantation, various vaccinations, health checkups, blood draws for antibody testing, etc.); (2) bringing the pet to the airport on the day of departure or in advance; (3) obtaining the various certificates issued by animal hospitals; (4) executing the power of attorney with the Partner Administrative Scrivener and cooperating with identity verification procedures.
2. The following matters shall be handled at the User's own responsibility and expense: (1) managing the pet's health and responding to any accidents or other incidents; (2) preparing for transport and gathering the required documents as instructed by the Company or the Partner Administrative Scrivener; (3) receiving the pet after arrival at the destination, customs clearance, and other related matters; (4) preparing a crate and accessories suitable for the pet's transport, and taking measures to prevent the pet from harming third parties.
3. The User shall provide the Company and the Partner Administrative Scrivener with accurate and up-to-date information about the pet's health condition, vaccination history, travel plans, and anything else necessary to perform the Service. Any disadvantage, damage, or additional costs arising from errors, omissions, or delays in the information provided shall be borne by the User.
4. If the User does not respond to instructions or requests from the Company or the Partner Administrative Scrivener, or fails to take appropriate action, the Company may suspend or withhold provision of the Service, and the Partner Administrative Scrivener may likewise suspend performance of the engaged work.
5. Any damage or additional costs arising from the User's failure to fulfill the responsibilities under this Article shall be borne by the User.
6. The Company will provide information and advice necessary for performing the Service as needed, but this does not release the User from the User's own obligations or responsibilities.

Article 6 (Service Fees and Related Costs)

1. When applying for the Service under Article 3, the User shall pay the Service Fees presented by the Company in a quotation or similar document in full, in advance.
2. Payment shall be made by bank transfer to the Company's designated account, by credit card (Square), or by another method specified by the Company.
3. Where the Partner Administrative Scrivener is engaged for NACCS Filings, the administrative scrivener's remuneration is, in principle, included in the breakdown of the Service Fees, and the Company pays it to the Partner Administrative Scrivener on the User's behalf. The Company itemizes the administrative scrivener's remuneration on its invoices. However, if additional remuneration or out-of-pocket expenses arise due to the nature of the case, the need for additional documents, an increased number of filings, or similar circumstances, the Company will notify the User in advance and invoice such amounts separately.
4. Veterinary costs, import permit application fees, the pet's airfare, local quarantine detention costs, customs duties and airport storage charges, local agent fees, and any other costs not included in the Service shall be borne by the User.
5. The Company may revise the amount of the Service Fees due to exchange rate fluctuations, tax reforms, or other unavoidable circumstances. Revised fees apply only to Service Agreements formed after the revision; fees under Service Agreements already formed will not be changed retroactively.

Article 7 (Cancellation and Refunds)

1. The User may terminate the Service Agreement with future effect (hereinafter referred to as "Cancellation") by notifying the Company in the manner specified by the Company.
2. If the User cancels for the User's own reasons after the Service Agreement has been formed, the Service Fees already received by the Company are, in principle, non-refundable. The Service involves work that begins immediately upon formation of the agreement — designing an individualized travel plan, researching requirements, coordinating with the parties involved, and more — and this provision reflects the work and costs the Company incurs as a result.
3. Veterinary costs, testing fees, application fees, airfare, and other out-of-pocket expenses already incurred, or certain to be incurred, are likewise non-refundable.
4. Notwithstanding the preceding two paragraphs, if the User qualifies as a consumer under Article 2, Paragraph 1 of the Consumer Contract Act and the amount the Company would retain under the preceding two paragraphs exceeds the average amount of damage prescribed in Article 9, Paragraph 1, Item 1 of that Act, the Company will refund the portion corresponding to the excess.
5. If the planned travel date changes, the Company will do its best to accommodate the new schedule; however, additional costs may arise.
6. If the Company is unable to provide the Service due to causes attributable to the Company, the Company will refund the Service Fees already received, notwithstanding the preceding paragraphs.
7. If provision of the Service becomes impossible due to a natural disaster or any other cause attributable to neither the Company nor the User, the Company will consult with the User in good faith regarding the treatment of the Service Fees for the portion of the Service not yet provided.
8. If performance of NACCS Filings becomes impossible due to causes attributable to the Partner Administrative Scrivener, refunds and any other liability shall be resolved between the User and the Partner Administrative Scrivener, and the Company bears no responsibility. The Company will, however, cooperate within a reasonable scope toward a resolution.

Article 8 (No Warranty)

1. The Service supports the preparation of export and import procedures, and the Company does not guarantee — and, except where the cause is attributable to the Company, bears no responsibility for — the following: (1) flight delays, cancellations, or accidents; injury, ill health, or death of the pet during transport; and costs arising from changes to the departure date; (2) departure or transport taking place as the User planned; (3) refusal of transport by an airline or the relevant authorities due to the pet's condition or similar reasons; (4) acceptance or rejection of NACCS Filings, grants or denials of permits, the number of days required for review, responses to requests for correction, and any other outcomes arising from filing procedures; (5) effects arising from changes to the destination country's laws, regulations, or administrative practice; (6) delays or non-performance caused by natural disasters, war, terrorism, strikes, administrative orders, or other force majeure.
2. The Company does not guarantee that the Service will satisfy every legal requirement for the export or import of a pet. Final decisions on quarantine, entry, and similar matters rest with the relevant authorities, and the Company is not in a position to influence them.

Article 9 (Allocation of Responsibility and Damages)

1. If the Company causes damage to a User due to causes attributable to the Company in connection with the Service or these Terms, the Company shall be liable to compensate for that damage.
2. In the case described in the preceding paragraph, except where the Company has acted with intent or gross negligence, the Company's liability is limited to ordinary and direct damage actually incurred by the User, and the total amount shall not exceed the total Service Fees paid by that User to the Company.
3. Except where the Company has acted with intent or gross negligence, the Company bears no liability for special damage, indirect damage, lost profits, emotional distress, or any similar damage, regardless of foreseeability.
4. If the Partner Administrative Scrivener causes damage to a User in connection with its engaged work (NACCS Filings), responsibility for that damage is borne by the Partner Administrative Scrivener under the delegation agreement with the User, the Administrative Scrivener Act, and related laws and regulations, and the Company bears no responsibility.
5. If a User causes damage to the Company or the Partner Administrative Scrivener due to causes attributable to the User in connection with use of the Service, the User shall be liable to compensate for that damage.
6. The provisions of these Terms concerning disclaimers or limitations of liability do not apply to the extent their effect is denied by the Consumer Contract Act or other laws and regulations. Even in that case, such provisions remain effective to the maximum extent permitted by law.

Article 10 (Handling of Personal Information)

1. The Company handles Users' personal information obtained in connection with the provision of the Service appropriately, in accordance with the Company'sPrivacy Policyand with the Personal Information Protection Act and other applicable laws and regulations.
2. Pursuant to Article 4, the Company provides Users' personal information and related materials to the Partner Administrative Scrivener to the extent necessary to carry out NACCS Filings. By agreeing to these Terms, the User consents to this provision in advance.
3. Where provision of personal information to destination-country government agencies, quarantine authorities, local agents, or other parties (including third parties located in foreign countries) is necessary to perform the Service, the Company will provide it to the extent necessary, after obtaining the User's consent, in accordance with Article 28 of the Personal Information Protection Act and other laws and regulations.
4. Except as described in the preceding two paragraphs, the Company will not provide personal information to third parties without the User's consent, except where required by law, where necessary to protect a person's life, physical safety, or property and obtaining the individual's consent is difficult, or in other cases set forth in the items of Article 27, Paragraph 1 of the Personal Information Protection Act.

Article 11 (Notices and Communications)

1. Notices and communications from the Company to Users will be made via LINE, email, postings on the Company Website, or any other method the Company deems appropriate.
2. When the Company sends a notice or communication to the contact details included in a User's registration information, that notice or communication is deemed to have reached the User at the time it would ordinarily arrive.
3. If there is any change to the User's registration information (including contact details), the User shall promptly notify the Company in the manner specified by the Company. The Company bears no responsibility for any disadvantage to the User arising from failure to provide such notice.

Article 12 (Exclusion of Anti-Social Forces)

1. The Company and the User each represent and warrant that they do not fall under Anti-Social Forces and will not do so in the future.
2. The Company and the User each warrant that they will not, whether directly or through third parties, engage in violent demands, unreasonable demands beyond legal responsibility, threatening speech or conduct or the use of violence, damage to credit or obstruction of business through fraudulent means or force, or any similar acts.
3. If the Company or the User breaches this Article, the other party may immediately terminate the Service Agreement without prior demand. A party terminating under this Article bears no liability for damage incurred by the other party as a result of the termination, and may claim compensation from the breaching party for damage it incurs itself as a result of the termination.

Article 13 (Interruption or Suspension of the Service)

1. The Company may interrupt or suspend all or part of the Service without prior notice in any of the following cases: (1) when performing regular or emergency maintenance, inspection, repair, or modification of its systems; (2) when operation of the Service becomes difficult due to fire, power outage, natural disaster, war, civil unrest, terrorism, strikes, or other force majeure; (3) when the User breaches these Terms and does not comply with the Company's request to remedy the breach.
2. The Company will give advance notice of any interruption or suspension whenever possible; if urgent, unavoidable circumstances prevent advance notice, the Company will promptly notify Users afterward of the reason and the expected time of restoration.
3. The Company bears no liability for damage incurred by Users as a result of an interruption or suspension of the Service under this Article, except in cases of the Company's intent or gross negligence.

Article 14 (Termination of the Agreement)

1. The Company may terminate the Service Agreement, after demanding remedy within a reasonable period, if the User falls under any of the following. However, where remedy is impossible by nature, or in urgent and unavoidable circumstances, the Company may terminate immediately without such demand: (1) the User breaches these Terms and fails to remedy the breach within a reasonable period after the Company's request; (2) the registration information or the information or materials provided contain material falsehoods; (3) the User is late in performing payment obligations, including the Service Fees; (4) the User fails to respond to the Company's communications for a considerable period, making performance of the Service difficult; (5) the User breaches Article 12 (Exclusion of Anti-Social Forces); (6) there are otherwise reasonable grounds to conclude that the relationship of trust between the Company and the User has been destroyed.
2. If the Service Agreement is terminated under the preceding paragraph, the treatment of Service Fees already received and out-of-pocket expenses is governed mutatis mutandis by Article 7 (Cancellation and Refunds).
3. If the Service Agreement is terminated due to causes attributable to the Company, the Company will refund the Service Fees already received.

Article 15 (Assignment of Rights and Obligations)

1. The User may not assign, transfer, pledge as security, or otherwise dispose of the User's status under the Service Agreement or any rights or obligations under these Terms to a third party without the Company's prior written consent.
2. If the Company transfers all or part of the business relating to the Service to a third party (whether by business transfer, company split, or any other form), the Company may, as part of that transfer, have its status under the Service Agreement, its rights and obligations under these Terms, and Users' registration information and other information succeeded to by the transferee, and the User consents to such succession in advance.

Article 16 (Amendment of These Terms)

1. The Company may amend these Terms in either of the following cases: (1) when the amendment is in the general interest of Users; (2) when the amendment is not contrary to the purpose of the agreement and is reasonable in light of the necessity of the amendment, the appropriateness of the amended terms, and other relevant circumstances.
2. When amending these Terms under the preceding paragraph, the Company will announce the amended Terms and their effective date at least 30 days before the effective date, by posting on the Company Website, emailing Users, or another reasonable method. If a User continues to use the Service on or after the effective date, the User is deemed to have agreed to the amendment.
3. In addition to the cases set forth in the preceding two paragraphs, the Company may amend these Terms by obtaining the individual consent of Users.

Article 17 (Survival)

Even after the Service Agreement ends, the provisions of Article 5, Articles 7 through 10, Article 15, and Articles 17 through 20 remain in effect.

Article 18 (Severability)

Even if any provision of these Terms, or any part of one, is held invalid or unenforceable under laws and regulations, the remaining provisions and the remaining parts of any such provision continue in full force and effect.

Article 19 (Consultation)

If a matter is not provided for in these Terms, or a question arises regarding their interpretation, the Company and the User will consult with each other in good faith and strive for an amicable resolution.

Article 20 (Governing Law and Jurisdiction)

These Terms and the Service Agreement are governed by and construed in accordance with the laws of Japan. Any dispute arising between the Company and a User in connection with the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance, depending on the amount in dispute.