LEGAL INFORMATION
Under the Act on Specified Commercial Transactions
Notation Based On
Here is information on important details such as service providers, fees, payment, and cancellations.
LEGAL INFORMATION
Business Information and Terms and Conditions
In accordance with the Act on Specified Commercial Transactions, we have provided our business information and the terms and conditions for our services. If you have any questions, please feel free to contact us via the inquiry form or by phone.
| Seller | PetAir Corporation |
|---|---|
| Operations Manager | Kohei Shingu |
| Location | 2-45-2-3605 Minami Ikebukuro, Toshima-ku, Tokyo 171-0022, Japan |
| Phone number | 03-4500-5308 |
| Business Hours | Weekdays, Saturdays, Sundays, and Holidays: 9:00 a.m. to 8:00 p.m. |
| Email Address | We will disclose the information without delay upon request. Please contact us via the form for inquiries. |
| Selling Price | Base rates start at 150,000 yen for Plan A (Japan → Overseas), 220,000 yen for Plan B (Round-trip), and 150,000 yen for Plan C (Overseas → Japan / Return to Japan) (all prices exclude tax). Prices vary depending on the destination, pet type, preparation time, and other factors; we will provide an exact price via a customized quote. |
| Fees Other Than the Product Price | You will be responsible for the actual costs of veterinary examinations, vaccinations, and antibody testing at the animal hospital, as well as microchip implantation, airfare, the purchase of a crate, entry fees and local quarantine fees at your destination, and any other optional expenses. |
| Payment Method | Bank transfer (Sumishin SBI Net Bank and GMO Aozora Net Bank) and credit card payments via Square. We accept invoice payments for corporate customers. |
| Payment Schedule | As a general rule, service fees must be paid in full up front at the time of signing the contract. |
| Service Availability Period | After you sign the contract, we will provide ongoing support leading up to your departure date, based on the backward-planning schedule we developed during our consultation. The time required varies significantly depending on your destination. If a rabies antibody test is required, there is a waiting period of at least 180 days from the blood draw; for other destinations, it is generally expected that the preparation period will span several months. Since the required tests and documents vary depending on your destination and the time of year, we will provide you with a specific, customized schedule during your free consultation. |
| Cancellations and Refunds | If you cancel for personal reasons after the contract has been concluded, as a general rule, we cannot refund the fees you have paid. The same applies to actual expenses such as veterinary bills, testing fees, application fees, and airfare. Details are provided in the Terms of Service and the written contract. However, we will issue a refund if we are unable to provide this service due to reasons attributable to us. |
| Affiliated Administrative Scrivener Office | An administrative scrivener’s office with which we have a business partnership will handle the preparation and submission of application documents to the Animal Quarantine Station. The name and registration number of the partner administrative scrivener’s office will be provided to you individually in the contract documents at the time of signing. The preparation and submission of documents will be carried out by this firm based on a power of attorney from you (you will complete the power of attorney form at the time of signing the contract, and we will forward it on your behalf). The administrative scrivener’s fees will be included in the total amount provided in the estimate and will be billed with a separate line item on the invoice. |
| Partners (Agencies) | For private jet charters for corporations and VIPs, we will provide information through the air charter companies with which we have agency agreements. |
| Complaints and Inquiries Desk | Our contact form, official LINE account, or by phone (03-4500-5308) We accept orders there. |
We look forward to hearing from you regarding your travel plans.
Whether you’d like to review our terms and conditions or request a quote, we’ll provide guidance tailored to your travel plans during a free 30-minute consultation. We also welcome inquiries from those who are still considering their options.
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