I shipped my beloved cat from Japan to Hong Kong

Message from a Customer

With my own work and the move keeping me incredibly busy, the paperwork for my cat’s relocation was really difficult, and I don’t think I could have gotten all the documents together by the deadline on my own.

Thank you so much for your professional and attentive support.

It was also helpful that we could communicate via LINE, as it kept things separate from work-related messages and made our conversations run smoothly.

If we’d been emailing, the message might have gotten lost in the mix... Being able to communicate via chat was a huge help when I was busy.

— Client

Comments from PetAir

Thank you very much for choosing PetAir for your trip. We are truly delighted that we were able to deliver your pet safely, even though it coincided with your own move, Ms. K.M.

I imagine the preparations must have been quite a burden for you, especially with your work and the move happening at the same time. The fact that you kept in touch throughout the process was the main reason we were able to meet the deadline.

Thank you for sharing your thoughts on our communication. We hope that every day for you, K.M., and your beloved cat will be filled with peaceful and warm moments.