{"id":1472,"date":"2024-12-06T18:49:04","date_gmt":"2024-12-06T09:49:04","guid":{"rendered":"https:\/\/petair.jp\/?p=1472"},"modified":"2026-08-07T20:49:10","modified_gmt":"2026-08-07T11:49:10","slug":"consumer-oriented-voluntary-declaration","status":"publish","type":"post","link":"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/","title":{"rendered":"Declaraci\u00f3n voluntaria de orientaci\u00f3n al consumidor"},"content":{"rendered":"<p style=\"display:inline-block;font-size:.82em;color:#5a6b7d;background:#f2f6fa;border:1px solid #dbe5ee;border-radius:999px;padding:4px 14px;margin:0 0 18px\" class=\"pa-updated\">\u00daltima actualizaci\u00f3n: 7 de agosto de 2026<\/p>\n<p style=\"display:inline-block;font-size:.82em;color:#5a6b7d;background:#f2f6fa;border:1px solid #dbe5ee;border-radius:999px;padding:4px 14px;margin:0 0 18px\">\u00daltima actualizaci\u00f3n: 7 de agosto de 2026<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos.\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#1_%E4%BC%81%E6%A5%AD%E7%90%86%E5%BF%B5\" >1. filosof\u00eda de la empresa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#2_%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF%E6%96%B9%E9%87%9D\" >2. pol\u00edtica de iniciativas<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#%E3%81%BF%E3%82%93%E3%81%AA%E3%81%AE%E5%A3%B0%E3%82%92%E8%81%B4%E3%81%8D%E3%80%81%E3%81%8B%E3%81%A4%E3%81%84%E3%81%8B%E3%81%99%E3%81%93%E3%81%A8\" >Escuchar y aprovechar la voz de todos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#%E6%9C%AA%E6%9D%A5%E3%83%BB%E6%AC%A1%E4%B8%96%E4%BB%A3%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AB%E5%8F%96%E3%82%8A%E7%B5%84%E3%82%80%E3%81%93%E3%81%A8\" >Trabajar para el futuro y las generaciones venideras<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#%E6%B3%95%E4%BB%A4%E3%81%AE%E9%81%B5%E5%AE%88%EF%BC%8F%E3%82%B3%E3%83%BC%E3%83%9D%E3%83%AC%E3%83%BC%E3%83%88%E3%82%AC%E3%83%90%E3%83%8A%E3%83%B3%E3%82%B9%E3%81%AE%E5%BC%B7%E5%8C%96\" >Cumplimiento de leyes y reglamentos\/Refuerzo de la gobernanza empresarial<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#3_%E5%AE%9F%E6%96%BD%E4%BA%88%E5%AE%9A%E3%81%AE%E6%B4%BB%E5%8B%95\" >3. actividades a realizar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/petair.jp\/es\/consumer-oriented-voluntary-declaration\/#4_%E3%83%95%E3%82%A9%E3%83%AD%E3%83%BC%E3%82%A2%E3%83%83%E3%83%97%E3%81%AE%E5%AE%9F%E6%96%BD\" >4. seguimiento de la aplicaci\u00f3n<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"styled_h2\"><span class=\"ez-toc-section\" id=\"1_%E4%BC%81%E6%A5%AD%E7%90%86%E5%BF%B5\"><\/span>1. filosof\u00eda de la empresa<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>PetAir, S.A. (PetAirJPN), bajo la visi\u00f3n de \u00abeliminar las fronteras para las mascotas\u00bb, tiene como misi\u00f3n ayudar a las mascotas y a sus familias a viajar por todo el mundo de forma segura y c\u00f3moda, y a comenzar una nueva vida con tranquilidad.<br \/>\nDamos la m\u00e1xima prioridad a la seguridad y comodidad de las mascotas y promovemos una gesti\u00f3n orientada al consumidor. Esto significa escuchar y cocrear con los consumidores - \"las mascotas y sus familias\"- para aumentar el valor social.<\/p>\n<hr \/>\n<h2 class=\"styled_h2\"><span class=\"ez-toc-section\" id=\"2_%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF%E6%96%B9%E9%87%9D\"><\/span>2. pol\u00edtica de iniciativas<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"styled_h3\"><span class=\"ez-toc-section\" id=\"%E3%81%BF%E3%82%93%E3%81%AA%E3%81%AE%E5%A3%B0%E3%82%92%E8%81%B4%E3%81%8D%E3%80%81%E3%81%8B%E3%81%A4%E3%81%84%E3%81%8B%E3%81%99%E3%81%93%E3%81%A8\"><\/span>Escuchar y aprovechar la voz de todos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Las opiniones de los clientes se incorporan a las mejoras del servicio para aumentar la transparencia y la confianza en el transporte de animales de compa\u00f1\u00eda.<\/li>\n<li>Establecer un sistema para recibir una amplia gama de opiniones de los clientes a trav\u00e9s del sitio web oficial y las redes sociales.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 class=\"styled_h3\"><span class=\"ez-toc-section\" id=\"%E6%9C%AA%E6%9D%A5%E3%83%BB%E6%AC%A1%E4%B8%96%E4%BB%A3%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AB%E5%8F%96%E3%82%8A%E7%B5%84%E3%82%80%E3%81%93%E3%81%A8\"><\/span>Trabajar para el futuro y las generaciones venideras<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Se estudian y aplican m\u00e9todos sostenibles para reducir el impacto ambiental del transporte de mascotas.<\/li>\n<li>Reforzar los esfuerzos en favor del bienestar animal y la consecuci\u00f3n de los Objetivos de Desarrollo Sostenible (ODS).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 class=\"styled_h3\"><span class=\"ez-toc-section\" id=\"%E6%B3%95%E4%BB%A4%E3%81%AE%E9%81%B5%E5%AE%88%EF%BC%8F%E3%82%B3%E3%83%BC%E3%83%9D%E3%83%AC%E3%83%BC%E3%83%88%E3%82%AC%E3%83%90%E3%83%8A%E3%83%B3%E3%82%B9%E3%81%AE%E5%BC%B7%E5%8C%96\"><\/span>Cumplimiento de leyes y reglamentos\/Refuerzo de la gobernanza empresarial<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Respetar estrictamente la normativa nacional e internacional sobre transporte de animales y garantizar un alto nivel de cumplimiento.<\/li>\n<li>Las auditor\u00edas peri\u00f3dicas de terceros garantizan una gesti\u00f3n justa.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2 class=\"styled_h2\"><span class=\"ez-toc-section\" id=\"3_%E5%AE%9F%E6%96%BD%E4%BA%88%E5%AE%9A%E3%81%AE%E6%B4%BB%E5%8B%95\"><\/span>3. actividades a realizar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Para tranquilidad de los clientes, se introducir\u00e1 un sistema de seguimiento en tiempo real del estado de las mascotas en tr\u00e1nsito.<\/li>\n<li>Para mejorar la calidad de los servicios, se ofrecen peri\u00f3dicamente a los empleados oportunidades de conocer la informaci\u00f3n m\u00e1s reciente sobre bienestar animal y normativa de transporte en el marco de la formaci\u00f3n de empleados.<\/li>\n<li>Reforzar la cooperaci\u00f3n con las asociaciones internacionales del sector para contribuir al desarrollo de la industria del transporte de animales de compa\u00f1\u00eda en su conjunto.<\/li>\n<\/ul>\n<hr \/>\n<h2 class=\"styled_h2\"><span class=\"ez-toc-section\" id=\"4_%E3%83%95%E3%82%A9%E3%83%AD%E3%83%BC%E3%82%A2%E3%83%83%E3%83%97%E3%81%AE%E5%AE%9F%E6%96%BD\"><\/span>4. seguimiento de la aplicaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Mantenemos la transparencia para los consumidores divulgando anualmente en nuestro sitio web el estado de aplicaci\u00f3n y los resultados de nuestras declaraciones. Tambi\u00e9n reflejaremos las opiniones de los consumidores para introducir nuevas mejoras.<\/p>\n<p>6 de diciembre de 2024<br \/>\nPetAir Inc. (PetAirJPN)<br \/>\nPresidente y Director Representante Kohei Shingu<\/p>","protected":false},"excerpt":{"rendered":"\u6700\u7d42\u66f4\u65b0\u65e5\uff1a2026\u5e748\u67087\u65e5 \u6700\u7d42\u66f4\u65b0\u65e5\uff1a2026\u5e748\u67087\u65e5 1. \u4f01\u696d\u7406\u5ff5 \u682a\u5f0f\u4f1a\u793ePetAir\uff08PetAirJPN\uff09\u306f\u3001\u300c\u30da\u30c3\u30c8\u306e\u56fd\u5883\u3092\u306a\u304f\u3059\u300d\u3068\u3044\u3046\u30d3\u30b8\u30e7\u30f3\u306e\u3082\u3068\u3001\u30da\u30c3\u30c8\u3068\u305d\u306e\u5bb6\u65cf\u304c\u5b89\u5168\u3067\u5feb\u9069\u306b\u4e16\u754c\u4e2d\u3092\u65c5\u3057\u3001\u5b89\u5fc3 [&hellip;]","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"tcd-w_meta_description":"","footnotes":""},"categories":[26],"tags":[],"class_list":["post-1472","post","type-post","status-publish","format-standard","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - 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